We are looking for this someone to take a lead role in ensuring the successful implementation of the case and enquiry management solution. You will be part of a project team, focusing on key project-related activities to facilitate the successful implementation of the new case and enquiry solution. This will include involvement in configuration, data migration, process mapping, testing, updating of documentation and user training.
The case and enquiry management solution will be replacing the current system to support Student Services to provide excellent customer service to students and provide an interface with existing systems to enable streamlined processes across the University.
You will have experience of working within a project team on technology or process solutions, be dynamic, driven, work to high standards and be able to build collaborative relationships with project stakeholders.
This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’sPoints Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position. For more information, please visit https://www.gov.uk/skilled-worker-visa/your-job
This position is available on a fixed-term basis for 12 months.