All Locations
Studland House (Bournemouth - Lansdowne)
All Departments
IT Services and Systems Support
Advertising Salary
Salary from £24,533 - £27,181 per annum with progression opportunities to £29,605
Vacancy Type
Permanent
Professional and Support
Closing Date
01 Aug 2024

About the role

Join Our IT Services Team!

Role Overview:We are looking for a Service Desk Support Analyst to join our team. You will be the main contact between IT Services and BU end users, providing 1st line technical support to solve most issues on the first call.

What You'll Do:

  • Technical Support: Offer 1st line technical support on all IT-related matters.
  • Issue Resolution: Use diagnostic techniques, admin rights, and remote access tools to resolve incidents and requests.
  • User Updates: Keep users informed about the progress of their issues and notify them of any changes or outages.
  • Record Keeping: Maintain accurate records and reporting information.
  • Continuous Improvement: Help improve our services continuously.

What We're Looking For:

  • Communication Skills: You should be able to communicate effectively with about 2000 staff and 15000 students.
  • Time Management: Strong skills to manage multiple tasks efficiently.
  • IT Knowledge: A good understanding of IT services in a university setting.

If you wish to discuss the role in further detail before applying, please contact [email protected]

This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position.

About the department

Our IT Services department collaborates closely with our academic faculties and professional service teams to champion change and deliver our digital roadmap enabling the BU vision.  The team is composed of imaginative and dedicated individuals who are passionate about supporting BU with secure technology services.  We are a future-focused department, committed to delivering new digital solutions for our staff and students. 

 

About us

Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.

BU values and is committed to an inclusive working environment.  We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society.  To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.  

A job description for this position is available at the top of this page. If you require this in a different format, please contact us at [email protected].

To view all of our current advertised vacancies, please click here. Note that whilst we are transitioning to a new recruitment system you may be asked to either complete an application form to submit by email, or to complete an online application.

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