Purpose of role:
To provide accurate and comprehensive advice, guidance, and representation to
Bournemouth University Students on a range of issues including academic,
housing and financial matters in accordance with BU and SUBU policies and
relevant legislation. And supporting students through personal circumstances such
as suicide, sexual misconduct, abuse, harassment, violence, racism and
discrimination. To maintain an excellent level of understanding of BU’s policies and
procedures to ensure high quality advice and support is given to students. This
role also supports students to prepare for and attend formal meetings relating to
the continuance of students’ academic studies, for example Academic Offence
Panels and Fitness to Practice Panels. We aim to empower students by advising
them and giving them the information to make informed decisions. The post holder
will maintain an excellent level of understanding of BU’s policies and procedures to
ensure high quality advice and support is given to students.
Key Tasks
Advice and Guidance Duties: directly helping clients as a key objective,
providing accurate advice, support and signposting or referrals as appropriate.
Supporting students to prepare for and attend various BU panels. Maintain
knowledge and understanding of policies, issues and legislation relating to
advice for clients. Staff must have access to relevant legal material and keep up
to date with the law in adherence with the Advice Quality Standard
Support /Mentoring Duties: Work as part of a team, support other team
members when they require case support to ensure the best outcomes for the
students. Supporting students to prepare for and attend various meetings &
panels
Advocacy: attending Academic Offence Panels, Fitness to Practice Panels,
University Panels, Support to Study meetings with the student, monitoring and
challenging the panel where the meeting or process has not followed
procedure as defined by policy, and to advocate for the student in the meeting
where required. Also attending additional meetings with students where
additional support and guidance is required
Welfare support: assisting students when in crisis, using professional
judgement and policies/ procedures to inform the approach taken with each
individual, which may involve creating a crisis plan
Administration Duties: Maintain clear, timely and accurate case records
Communication Duties: between clients, team, SUBU staff and Officers,
University staff, other external contacts and use of social media
Organisational Duties: organising client meetings, prompting staff and students
for input into various matters, supporting the day-to-day operational function
of the department. Manage and prioritise own case load, effectively managing
time and systems to record cases, monitor deadlines, carry out research and
respond to clients with the information they require within an appropriate
timeframe
Data Duties: maintain and manage various client record and information
systems
Compliance Duties: Supporting the delivery of operational plans, policy, and
departmental objectives, ensuring that services operate within their legislative
responsibilities Maintain confidentiality in line with the SUBU Advice policy, and
principals of the Advice Quality Standard framework
Reviewing & Evaluation Duties: participate in SUBU strategic planning and
development sessions, ensuring all areas of engagement to reflect SUBU
Networking Duties: Develop and maintain effective working relationships
Maintain strong relationships and partnerships with the University, Wellbeing
organisations, Local organisation, and other relevant organisations such as
Advice UK, Citizens Advice Bureau, Shelter
Key Union Events Duties: Supporting SUBU when asked to assist with the
organisation and administration of the larger Union events such as Freshers,
Summer Ball, Open Days May require weekend working during peak union
events
Professional Development: Attend regular training to develop knowledge, skills
and expertise