Housing Assistant (Internal Only, Fixed-Term)

Residential Services – Bournemouth University
Full time (37 hours per week)

Are you a highly organised and customer-focused individual looking to develop your career in student services? Bournemouth University is seeking a proactive Housing Assistant to join our Residential Services team.

This is a varied and fast-paced role where you will play a key part in supporting students throughout their accommodation journey—helping to ensure they have a positive, safe and supportive living experience. 

As a Housing Assistant, you will be part of a small, collaborative team working across both university-managed accommodation and private sector housing. You will provide front-line support to students, landlords and colleagues, alongside delivering essential administrative functions.

Your responsibilities will include:

• Acting as a key point of contact for students, parents and landlords, providing advice and guidance on accommodation matters
• Supporting the day-to-day operations of the Accommodation Office and University residences (“front of house”)
• Assisting with rent collection, financial administration and database management
• Supporting summer accommodation bookings and peak operational periods
• Providing administrative support to Senior Housing Officers and the wider team
• Assisting with analysis of occupancy and void rooms to support service improvements
• Helping to maintain accurate accommodation information across university systems and websites
• Supporting students with diverse needs, including international students and those requiring additional support

About you

We are looking for someone who:

• Has experience in a customer service and/or administrative environment
• Has excellent communication and interpersonal skills
• Is confident working with a wide range of people and situations
• Has strong IT skills, including experience with databases and Microsoft Office
• Can work accurately and manage competing priorities in a busy environment
• Demonstrates a positive, professional and team-focused approach

Why join us?

You’ll be joining a supportive and collaborative team that is committed to delivering an outstanding student experience. The role offers excellent exposure to housing management, student services and university operations, with opportunities to develop your skills and career.

Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.

BU values and is committed to an inclusive working environment.  We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society.  To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

A job description for this position is available at the top of this page. If you require this in a different format, please contact us at [email protected].