Make a difference to the student experience
We are looking for a proactive and highly organised Programme Officer (CPD) to join our CPD Programme Operations team on a 12‑month fixed‑term, part-time basis to cover maternity leave. This is a fantastic opportunity to play a key role in supporting the delivery of our continuing professional development (CPD) courses, helping to ensure a high‑quality experience for students, employers and academic colleagues.
As a Programme Officer (CPD), you will provide day‑to‑day operational and administrative support across a portfolio of courses mostly delivered to NHS staff continuing their professional development. You will respond to a wide range of student, employer and staff queries, manage course‑related processes in line with university regulations, and work closely with colleagues across Academic Services and the wider University.
You will need to be confident handling sensitive information, prioritising competing demands, and communicating professionally and empathetically with a diverse range of stakeholders.
What you’ll be doing
In this varied and fast‑paced role, you will:
- Provide day‑to‑day administrative and operational support for academic programmes
- Act as a key point of contact for students, responding to enquiries via email, telephone, online platforms and in person
- Administering key student processes and liaising with academic staff, professional services teams, employers and partners
- Contribute to service improvement by identifying more effective ways of working
- Supporting University‑wide events if required
Why join us?
You’ll be joining a supportive and collaborative team that plays a vital role in the student journey. We offer:
- A welcoming and inclusive working environment
- Opportunities to develop a broad understanding of higher education operations
- Commitment to equality, diversity, sustainability and staff development
If you're passionate about delivering high quality customer focused administration in an education environment, then we'd love to hear from you. If you would like an informal conversation about the role before applying, please contact Abbie Sibley, Programme Operations Team Leader (CPD) – [email protected]
This role is part‑time (0.7 FTE, 26 hours per week). and offered on a fixed‑term basis for 12 months, with some flexibility required to support peak activity periods.
This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position. For more information, please visit https://www.gov.uk/skilled-worker-visa/your-job.