The Student Services Adviser will provide specialist and proactive advice, guidance, and support to students throughout the full student lifecycle, from enrolment to graduation. You will utilise in-depth knowledge of university-wide processes and systems to troubleshoot complex individual student issues, ensuring timely and effective resolution through one-to-one engagement via phone, e-mail and in-person, including collaboration and onward referral to specialist teams where necessary. As a Student Services Adviser, you will deliver a multi-faceted support service encompassing enquiry handling, casework, and proactive student engagement on attendance and participation, aimed at fostering positive relationships and enhancing student outcomes.
The role contributes to the delivery of a professional, responsive, and student-centred service that enhances the overall student experience, supports student success, and ensures the University is represented to the highest standard across all channels of communication.
This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position. For more information, please visit https://www.gov.uk/skilled-worker-visa/your-job