Join Our IT Services Team!
We are seeking a Service Desk Support Analyst to join our team. In this role, you will be the primary point of contact between IT Services and BU end users, delivering first-line technical support and aiming to resolve the majority of issues on the first call. Your expertise and customer-focused approach will ensure a seamless IT experience for our users.
What You'll Do:
- Provide first-line technical support for all IT-related queries.
- Troubleshoot and resolve issues using remote tools and diagnostic techniques.
- Keep users updated on their issues and inform them of any changes.
- Maintain accurate records of support requests and resolutions.
- Help us enhance and refine our services for an even better user experience.
What We’re Looking For:
- Great communication skills to work with staff and students across campus.
- Ability to multitask and adapt to shifting priorities in a dynamic environment.
- A good understanding of IT services in a university setting.
Interested? If you’d like to discuss the role in more detail before applying, please contact [email protected].
THIS POSITION IS OPEN TO BOURNEMOUTH UNIVERSITY STAFF AND AGENCY STAFF CURRENTLY WORKING AT BOURNEMOUTH UNIVERSITY ONLY.