Studland House (Bournemouth - Lansdowne)

Administration and Co-ordination, IT Services and Systems Support

Salary from £25,733 - £28,381 per annum (pro rata) with progression opportunities to £30,805

Permanent

Professional and Support

11 Sep 2025

Full Time

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SITS Support Officer (Internal Only)

About the role

Academic Services are offering an exciting opening for a highly motivated person to join the SITS Support and Development Team. You will work collaboratively to provide a high quality service that ensures the student record supports the University’s diverse community throughout the academic lifecycle. The team plays a pivotal role in maintaining the operational effectiveness and stability of the electronic student record. Due to the complexity of the student record, the scope of your duties are often broad and diverse. You will provide specialist advice, guidance and technical assistance whilst driving the continuous improvement of student records processes and data. Responsibilities also include the provision of quality assured data to maintain the student lifecycle and help safeguard regulatory compliance. Additionally, you will be responsible for a range of system admin tasks including:

managing user access,
data imports,
testing software upgrades,
triaging system issues,
investigating end-user queries,
managing large and complex datasets.

You will ideally have experience of providing advanced system support and can evidence how you thrive in a team where flexibility and adaptability are essential. You will be committed to working collaboratively with colleagues across the University, learning and applying knowledge of the system to aid business requirements.

The successful candidate will possess strong analytical skills, excellent attention to detail and a logical and systematic approach to problem solving. You will have excellent team working and communication skills and be proficient at arranging and planning a diverse workload. Chiefly based at our Lansdowne Campus, you will have access to modern open-plan offices situated close to Bournemouth seafront. You will receive 30 days annual leave plus seasonal closure (between Christmas and New Year) and free travel between two vibrant campuses. You will also benefit from hybrid working and enjoy corporate discounts from numerous local businesses and services.

For further information please contact Jon Mildenhall, SITS Support & Development Manager, Academic Services by email: [email protected]k.

THIS POSITION IS OPEN TO BOURNEMOUTH UNIVERSITY STAFF AND AGENCY STAFF CURRENTLY WORKING AT BOURNEMOUTH UNIVERSITY ONLY.

About the department

Our Academic Services department is made up of three teams: Academic Quality, Library and Learning Support and Student Administration. Academic Services creates an enabling academic environment, which shares expertise, builds capabilities and inspires stakeholders through sector leading, user centred processes and outstanding service delivery.

About us

Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.

BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

A job description for this position is available at the top of this page. If you require this in a different format, please contact us at [email protected].

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